Frequently Asked Questions

What is BTS?

Broadband Telecom Services provides households and small businesses with high-speed Internet service using a fixed-wireless platform. Instead of running cable to your house, we affix a small dish that will pick up the signal from one of our main broadcast towers. This technology can provide speeds comparable to wireline service, but with the added benefit of having a wider reach. With our team’s extensive experience in broadband networking and deployment, we ensure that you are provided with the highest speed, reliability, and quality of service.

How do I qualify for service?

Contact us and submit a service request at (804) 800-7220, fill out the form at in the new service request tab, or contact us through email at and one of our representatives will do a pre-check based upon your address. If you’re in a serviceable area, they will schedule an appointment to determine which packages you qualify for.

Will I have to purchase anything additional to make the service work?

If you do not already have your own, the only additional charge will be a router rental of $9.99 a month which includes service maintenance, or you can purchase one of ours at $75.00. All other equipment will be provided with your package.

How does the installation process work?

Once you pre-qualify, an appointment will be made for our technicians to perform a signal check, and possibly an install the same day. We will schedule a time to come out to your house and work with you to determine preferred dish placement and set up your router and connected devices. In most cases, we will have to run wires to connect your dish to the modem, so we prefer to collaborate with you in determining the best accommodations in order to ensure not to disrupt the setup of your property.

How can I get service if I don’t immediately qualify?

If you don’t pre-qualify for the signal where we currently provide it, or it is determined after pre-qualification that you will not get suitable service, we will keep you on a list to be notified once we do add additional infrastructure in your area, and you newly qualify for service. Alternatively, if you are determined to get a signal, we can develop a quote to build out additional infrastructure that will service your residence. If you decide to move forward and be a pole host, we will not charge you for monthly service for the duration of the agreement.

Does the weather affect my service?

Only in very extreme circumstances. A rainstorm should not affect the quality of service, but our vertical infrastructure could be prone to collapsing or being knocked off kilter in the case of extreme wind.

Do I have to sign a long-term contract?

It is part of our company ethos to not lock you into a long-term contract. You will be billed on a monthly basis and can cancel your service at any time with no repercussions. However, you must sign a service contract at the date of installation to agree that you are a customer and hold liability for any damage to equipment that is not due to weather or an “act of God”.

What If I am having problems with my service/Wi-Fi?

We’re happy to assist you. Give us a call at (804) 800-7220 or email us at . Our representative should get back to you in a couple of hours, with 24 hours being the most in some cases. If you do not hear back from us in that timeframe, feel free to visit our office at 370 N. Main St. Kilmarnock, VA 22482.

How do I make a payment?

You can make payments by going to or calling our office at (804) 800-7220. When you sign up for service, you will get a welcome email with your unique username and password that will enable you to log in and pay using a debit or credit card. You can also pay through ACH by way of your bank account, a check through the mail, or handoff at our office.

How do I update my information?

Email us or call our office so we can help you with your request. In the case of moving or termination of service, we will help you make the transition as smooth as possible.